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* Xsteam® is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time, we will help you track your package to the best of our ability. However, Xsteam® can only guarantee delivery with a Signature Confirmation.
** If we determine that your warranty is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your product shipped back to you. If your product qualifies under warranty, it will be replaced by the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be lesser MSRP value. Requested substitutions will not be honored.
*** Please remember to include your packing slip with your return.
**** Your replacement item will not be shipped before we receive the one under warranty.